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Town Hall Recap: Pandemic Continues Push for Virtual VA Health Care Services
Posted on August 3, 2020

The Department of Veterans Affairs had to “think outside the box” to support veterans during the COVID-19 pandemic and relied on data, technology and input from veterans, according to Dr. Lynda Davis, chief veterans experience officer at VA.

“When facilities began to expand their services to the veterans in the community they serve that were not just pandemic-related, we were able to text veterans for the first time and let them know when the facility would be opening up, what services it would have and how they make their appointments,” Davis offered as an example. “This enabled them to be informed without having to try to navigate the system.”

Davis was the keynote speaker at a July 30 virtual town hall, “The Evolution of Veterans Health Care During the Pandemic,” hosted by the COVID-19 Military Support Initiative.

One major shift in veterans’ health care since the beginning of the coronavirus pandemic was the embrace of telehealth. VA officials said the technology in that area is continuing to evolve.

Read the full story reported by the COVID-19 Military Support Initiative. 

Photo by VA

Post courtesy of the Association of Defense Communities

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