Virtual and Mobile Help Desk Support

Help desk information is available on associated intranet and VA App Store pages and under “Help” within each app.

VA Mobile Help Desk:

For issues accessing VA Mobile apps or creating a video visit, contact the Help Desk.

Veterans: 877-470-5947

Monday to Saturday | 7 a.m. – 7 p.m. CT.


National Telehealth Technology Help Desk (NTTHD):

For Veteran and staff issues with VA Video Connect, including issues with joining video session or receiving emails, contact NTTHD:

Veterans: 866-651-3180 (Option 1)

Monday to Saturday | 6 a.m. – 10 p.m. CT.

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